Churn survey template
Uncover the reasons behind customer attrition and proactively minimize future churn.
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Churn survey template FAQs:
What are the benefits of using a churn survey?
A churn survey helps you understand why customers leave, identify common issues, and improve retention. With integrations like Slack or Google Sheets, you can instantly organize feedback and take action to reduce future churn.
What questions should I ask in a churn survey?
Keep churn surveys short and focused. Ask why customers are leaving, allow open-ended feedback, and include optional follow-ups to uncover deeper insights that may help win them back.
When should I send a churn survey?
Conduct churn surveys regularly, such as after cancellations or downgrades. Consistent feedback helps you spot trends early and address problems before they escalate.
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