Zendesk alternative
You don’t always need Zendesk to run support
When support volume is low to moderate, full helpdesk software often adds complexity instead of clarity.
Your current support process
What this workflow actually needs
This is the entire support intake loop for small teams
Create a Support Intake Form
Define the exact fields you need to resolve issues clearly from the first message.
Share One Support Link
Embed or share a single link across email, website, or help docs.
Review and Respond Async
View structured submissions and reply without managing a ticket queue.
Use a form instead
Why support ticket software tools aren’t built for small teams
Support ticket tools assume
High daily ticket volume
Built for constant inflow and dedicated agents.
Rigid ticket states
Requires managing statuses, queues, and SLAs.
Ongoing configuration
Rules, automations, and permissions need upkeep.
Full-time support ops
Designed for teams with specialized roles.
Form-based workflows optimize for
Occasional or early-stage support
Perfect when requests are manageable.
Clear upfront context
Users submit structured information from the start.
Async collaboration
Review and respond without a live queue.
Instant setup
Start collecting requests in minutes.
Features
Where Formware fits this workflow
Handle support with a single form
Use one structured intake form to capture all incoming support requests.
Capture partial submissions
See incomplete form responses from users who drop off, so you can still identify and help people who ran into issues.
Easy to share or embed anywhere
Use a single support form link that can be shared via email or embedded directly on your website.
No ticket pipeline setup
Avoid managing statuses, queues, or automations.
Support & Customer Intake Forms
Explore ready-made support intake templates
500+ Templates
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Offer a user-friendly customer inquiry form template, allowing clients to express their interest or ask questions
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Run support without a helpdesk
Create a structured support workflow in minutes. No agents, no queues, no commitment.